About the Company Our client is one of Australia's leading worker entitlement funds. Located in the inner northern suburbs they provide workers entitlements, insurance, and wellbeing services to a particular industry. As demand for their services is growing, our client is looking for a customer service and administration expert to support the team, and assist with queries from their members to maintain high customer satisfaction. About the Role Working in a Member Solutions team of 8, this role is integral to the business as you will be speaking with members, answering their enquiries and administrative support on a daily basis. This role is roughly 60% customer solution and 40% administration. This is a fast-paced role that requires strong attention to detail and the ability to problem solve, as well as multi-task. Once trained (approx. 3 months) this company offers a hybrid working model of 2-3 days at home per week. Duties Some of your duties and responsibilities will include: Advise employees of their entitlements, the procedure to make a claim and additional benefits and services offered to them - via phone, email or face to face. Process workers claims, calculate entitlements according to procedure and update employee details in the database. Processing of members' invoices. Sit on Reception once a week to answer incoming member's enquires face to face. Skills & Experience To be a successful candidate, you must have: Previous experience in a customer service position - minimum 1/2 years. Previous experience in administration support - minimum 1 year. Be immediately available to start work. Have full working rights in Australia. Culture & Benefits Join a close knit and motivated team If converted permanent, generous salary and additional superannuation offered If converted permanent, additional days leave offered. Hybrid working model offered. Apply Today Please send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0012884258 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.