Love customer service? Then this role is for you Are you ready to embark on an exciting journey in the world of customer service and sales? Look no further than our Trade Sales role in Cairns, where opportunities abound and exceptional experiences are created. We are seeking dynamic individuals to join our team as Customer Service and Sales Associates. The Company Profile: From simple geometric shapes to high end structural aluminium sections using high purity aluminium, our client provides access to an extensive range of specialist aluminium extrusion and rolled products. They are a leading player in the aluminium industry, known for our quality products and outstanding service. As a Customer Service and Sales Associate, you'll be at the forefront of our customer interactions, driving excellence and contributing to the success of our branch. What is in it for you: • ASAP Start • Close knit team • Compensation packages, including salaries and incentives, that recognize and reward employees' contributions. • Opportunities for career advancement, skill development, and training programs • Work-life balance Your duties and responsibilities: • Promotion and Upselling: Seize opportunities to promote and upsell products to our walk-in customers, ensuring they leave with exactly what they need and more. • Exceptional Customer Service: Deliver top-notch customer service through the service desk, inbound calls, and emails. Your responsiveness and expertise will leave a lasting impression. • Quoting and Sales Orders: Handle quoting and finalize sales orders with precision, ensuring accuracy and customer satisfaction. • Supporting External Sales: Collaborate with our external sales team by providing product information and availability, contributing to seamless customer experiences. • Invoicing and Cash Handling: Handle invoicing and cash transactions with care and attention to detail. • Logistics and Tracking: Manage product logistics and tracking, ensuring customers are well-informed about the status of their orders. • Customer Escalations Resolution: Handle customer escalations with professionalism and finesse, turning challenges into opportunities for growth. • Ad-hoc Duties: Tackle a range of general duties that arise to support the branch effectively. What you will need to succeed: • Exceptional Customer Service Skills: Your dedication to delivering outstanding service will set you apart. • Trade Counter Operations: Understanding of trade counter operations is a plus, ensuring seamless interactions with trade professionals. • Adaptability: Quick thinking and adaptability will help you navigate various situations with ease. • Sales Confidence: Be confident in closing sales and achieving branch results, contributing to our success. • PC Proficiency: Experience with MS Office and PC operations is essential. • Resilience: Thrive in a fast-paced environment and remain resilient in the face of challenges. • Pre-Employment Process: Successfully pass our pre-employment process to join our team. How to Apply: To get yourself in front of this amazing opportunity to set you on the path of a permanent position that will grow your career APPLY NOW or call Sarah on 0466 883 742 At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, I'd love to hear from you If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role SCR-sarah-francis-1 ChooseFuse