Fantastic opportunity to join a highly skilled and collaborative team led by respected and supportive technical leader, driven by delivering business benefits and operational excellence. Fantastic opportunity to join a highly skilled and collaborative team led by respected and supportive technical leader, driven by delivering business benefits and operational excellence. If you're a Technical Engineer with a strong understanding of Microsoft architecture, as well as the tools and products related to supporting desktop, server and network environments, then please read on. Key Accountabilities Input into the development of systems, tools and procedures that improve our capabilities Contribute to constant enhancement of our Business Continuity Plan and Disaster Recovery Active involvement in the proposal and implementation of solutions for ICT services Actively take part in Change, Incident and Problem Management BAU and Project work including responsibility for project management of tasks Provide technical support, coordination and advice to customers and others in the technical team Vendor management Ensure the effective and efficient operation of ICT services Ensuring incidents are resolved within agreed service level commitments Managing and maintaining the ICT asset and software license registers Ensuring ICT maintains a low risk profile and a secure IT environment Maintain systems at a supported version by applying latest patches and service packs Recognising the potential for automation of processes Technical Environment Azure - Servers, Identity Management, Networking, Resource Groups, Storage, Cost Management Microsoft Office 365 - Exchange Online, SharePoint Online, Teams Windows Operating Environment - Server Products, Desktop Environment, Hyper-V Microsoft Infrastructure - AD, Group Policy, DNS, DHCP Azure Desktop Virtualisation Security practices - Essential 8, DTA Protected Desktop Security Products - Defender, Threat Protection, Vulnerability Scanners Monitoring and management solutions - Azure monitor, Azure sentinel Networking - Cisco, Meraki, Zscaler Security Appliances HP Server Hardware Skills / Experience Required Excellent communication skills both written and verbal Strong interpersonal skills and the ability to work with a wide range of stakeholders A passion for technology and problem solving Strong technical understanding of Microsoft architecture, tools and related products supporting desktop, server and network environments. Exposure to product lifecycle management Self-starter, capable of working with minimal supervision and the ability to independently research processes Great time management skills and prioritising to work toward a fixed deadline Logical and structured approach Attention to detail You must be an Australian Citizen or Permanent Resident. Like to know more? Should you wish to discuss, please contact Sebastian Kowaleczko on 03 7065 1852. Your interest will be treated in the strictest of confidence. To submit your application, in strict confidence, please apply online using the appropriate link below quoting Ref No. 236356