Who we are Gradability is Australia’s largest dedicated graduate employability specialist. Our whole focus is on boosting the employability and employment outcomes for domestic and international graduates. We are proudly part of the SEEK and OES family of businesses. What we do Our purpose, more than ever, is to revolutionise graduate employability and we do this by offering targeted programs to both domestic and international students. Since 2008, we have helped over 35,000 graduates start their professional careers in Australia, primarily though our Professional Year Programs (offered under the Performance Education brand) whilst continually supporting students through our various partnerships with universities and higher education providers. We partner with over 11,500 Host Companies, allowing our dedicated Placements Team to find the right internship for our students, on time, every time. And it shows with over 40% of our students being offered a job directly from their internship. What we offer you Be part of a highly supportive and flexible work culture. Central city location We’re Australian owned and proud of it You will make a positive contribution to the lives of students each day Access to learning and personal development courses online Be a part of a company that values diversity and inclusion to its highest regard, we truly believe every background adds to our innovative approach We work hard and ensure we celebrate all our achievements along the way (we enjoy one another’s company) Autonomous role What you offer us As the face of Gradability in Melbourne and a key member of the operations team, you will be the first person our students meet. You understand the importance of first impressions and receive satisfaction from delivering memorable customer experiences in person and when answering calls. In addition, you will provide administration and office support to the team. You are outgoing, friendly, helpful, and exceptional at delivering memorable customer service experiences Experienced at managing reception/front desk Enjoy working on your own and in a team, as you will often be the only person at the reception desk Have a calm and solutions focused approach to solving customer queries and resolving potential conflict Fluent verbal and written English language skills Patience and sensitivity when dealing with cultural differences Ability to use initiative, pro-activity and decision making in line with the role Ensure facilities meet regulatory requirements, contractual requirements and are spaces where people enjoy themselves Handle face to face, email, and call enquiries from students Provide general administration and project support; including (but not limited to) data entry Please note: This is a full time opportunity and will require availability from Monday - Friday If this sounds like the opportunity you’ve been looking for, we’d love to hear from you To apply, please click on the button below and attach your resume and cover letter that has you stand out as the candidate we must meet. Due to the volume of applications expected, only shortlisted applicants will be contacted. We thank you in advance for your time and interest in this role.