Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice. We are Real people who are passionate and proud Caring and respectful; and Tenacious problem solvers We are currently looking for a Buys and Loans Operator to join us at our Ballarat Store in a Full Time capacity. About the role Accurately perform day-to-day transactions in our Buys and Loans department Ensure KPI targets are achieved through actively seeking pricing feedback and trends Building lasting relationships with our customers by actively listening to and understanding their needs Effectively communicate pricing, valuation and pawnbroking machinations to our loyal customers; and Perform all transactions in line with company and legislative requirements. About you Proven customer service experience, ideally within a retail environment Have an interest in Technology, Gaming, Collectables, Jewellery or Tools and Hardware Confidently able to negotiations with our devoted customers for a win/win outcome Strong communication skills that build rapport, trust and demonstrate compassion; and Are interested and have the ability to discuss and clearly explain contract details with customers. What’s on Offer Ongoing store and team bonuses Career development opportunities Full training provided Plus, much more. We will start shortlisting for this position immediately So, keep your phone nearby You could be hearing from us soon. We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries. Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.