Employment Type Permanent Closing Date 14 Mar 2024 11:59pm Job Title Warehouse Supervisor (IT) Job Summary Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. Focus of the Role The purpose of the role is to lead, plan and manage a technical team of technicians based at a Telstra site known as the LocalWestern Sydney which is located in Kemps Creek, New South Wales. The site team manage the warehousing and logistics of a number of Telstra's key corporate accounts. The Warehouse Supervisor (IT) must effectively support and drive the team to meet the high expectations of our customers, develop the technical workforce in their competence and confidence, and influence the business so the team remains competitive and effective. They must also exercise management and control on costs and assets, including fleet, spares, tools, products, and other discretionary items. They must also to be open to manage resources in various geographies to meet demand should that arise. What We Offer Flex appeal: choose where, when and how you work Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop mobile phone plan paid for) Recognition of prior service for recent defence members; carry over of long service leave to Telstra 4 weeks paid defence leave for Defence Reserve members What You'll Do Global Business Services - Field Services provides truly expert installation, maintenance, and repair services for Telstra's network infrastructure and customer equipment. We ensure seamless connectivity and optimal performance. Instigate, lead, and manage a people plan to develop the workforce agility to meet new opportunities and change in the advent of T25. Ability to continually enhance your way of working in-line with the objectives and underpinning elements aligned to the Field Management System Role model coaching approach to enhance key outcomes and successfully achieve goals. Manage a program to ensure the successful implementation of new products & or process to the area. Timely and accurate communications to the team and stakeholders, using fit for purpose methodologies or technologies. Oversee, plan and/or deliver training, updates & or briefings to staff to ensure understanding of process & procedures. Manage the team to perform (or participate in) complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for new or existing products, platforms, and associated network equipment technologies. Identification and action roadblocks that impact the performance of the individual or the team. Ensure a safe and fair work environment in accordance with Telstra Policies and processes. About You Proven competency in operating the Microsoft Office 365 suite of products such as Outlook, Word, and Teams. Diploma of Leadership and Management qualifications are desirable or the equivalent university level qualifications. Warehouse and logistics experience Demonstrated experience in working on large scale ICT network deployments. An Industry white card is also desirable. Candidates must be Australian Citizens and willing and able to attain an AGSVA Baseline Security clearance to be considered. This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances. If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.