JOB TYPE: Full time – 5 days per week 7.5 hours per day Mon-Fri. LOCATION:Reverse Garbage,30 Carrington Road, Marrickville REPORTS TO:Chief Executive Officer DIRECT REPORTS: Customer service staff, Operation staff, Admin Co-ordinator, Volunteer retailassistants SALARY: $82,000 per annum plus super Reverse Garbage is Australia’s largest creative reuse, diverting industrial and commercial discards from landfill by educating and inspiring people to make reuse their first choice. The two income streams for our environmental charity are retail – selling items that have been donated – and education. Over 46 years Reverse Garbage has earned a solid reputation in the education, creative and environmental spaces. This role will promote and protect this unique brand, by engaging in public and networking activities, supporting our sustainability education program and other related partnership activities. A comprehensive overviewof this unique environmental charitywill be found at www.reversegarbage.org.au . MAIN DUTIES / RESPONSIBILITIES: Being a creative reuse centre that relies predominantly on donations, this is a role with a difference. This role incorporates the expected responsibilities of managing a retail/warehouseenvironment, but with unexpected and unpredictable stock –from disco ballsto bra clips, to teeth moulds. Our customer base is as diverse as the resources we sell. In any day, you will interact with teachers, early educators, corporates, event managers, artists, DIY, theatre managers, set designers, community groups, charities, families… the list goes on. To manage the effective day-to-day running of the retail and operations of this small community run social enterprise, the retail/operations manager will be responsible for: Retail Managing retail staff, including recruiting, scheduling and communications, including training staff to empower them in their role. Working with the admin co-ordinator to review donation offers. Including accepting or declining (offering alternatives wherever possible) via phone and email. Balancing incoming donations with space available in collaboration with the team. Collaborating with the Administration Coordinator to compose and upload daily social media posts for selling of stock. Developing and maintaining donation acceptance policies and procedures. Working with the retail and operations teams to ensure the retail floor presents the stock in an appealing and safe manner for customers, volunteers and staff. Ordering stock of clay, paint and glue (the only new products we stock) and updating price points and margins (currently managed by a retail team member). Maintaining a consistent approach to pricing identifying high price unique items and pricing to ensure a good return for Reverse Garbage. Modelling the standard for friendly, helpful, knowledgeable customer service. Working with the Administration Coordinator to maintain POS system (Vend) to ensure it is up to date for sales both instore and online. Working with the Admin Coordinator to promote and manage the online shop and manage retail team to ensure orders are packed and despatched in a timely manner. Curating orders for loose parts play kits for education in liaison with education team to source materials required by the education program. Working with the Communications Manager to promote the array of resources, kits, activities, events across all communication channels. Monitoring the coordination of craft kits and identifying opportunities for new kits. Operations Managing day-to-day tasks for volunteers and operations team. Source new donors and maintain relationships with ongoing donors and clients. Implementation and maintenance of safe workplace practises. Ensuring tools and machinery are in a safe and working order – scheduling checks by appropriate workshops. Ensuring vehicles are insured and road worthy and facilitating the updating of these details with the Administration Coordinator. Overseeing the existing contracts for waste management, cleaning, phones etc (dates of renewal will be kept with Administration Coordinator). Maintaining an up-to-date list of suppliers. •Maintaininginventory and stock levels in collaboration with operations staff. •Prepare monthly written reports to the board. Workplace Health & Safety Demonstrating leadership in the maintenance of safe workplace in the retail and operations area for both staff, volunteers and customers. Actively promoting safety and safe work practices. Identifying potential hazards in the workplace and ensuring the elimination and reduction of risk. Financial Working with the CEO to achieve planned retail targets and results. Working with the CEO to prepare an annual budget, scheduling expenditures, analysing variances and initiating corrective actions. Ensuring the safe management of cash and daily/weekly financial records. Preparing and forwarding invoices for approval and payment. Confirming and forwarding staff pay records for approval and payment. ABOUT THE TEAM - Staff and Volunteers This role currently manages part-time retail staff, a small roster of casual cashiers, two operations staff and a steady stream of volunteers. Some of our volunteers come for the love of the place (eg.Duke of Edinburgh volunteers, and students) and some join us through programs with Department of Community and Justice and Department of State Revenue. You will be working closely with the Administration Coordinator. With one retail team member in attendance each day, the Retail & Operations Manager will need jump in to help on the counter during busy times, and cover lunch breaks. The Admin Coordinator will also assist here. SKILLS,EXPERIENCE& KNOWLEDGE Qualifications: Relevant qualification in management or equivalent business/retail/experience. Current First Aid Certificate. Current NSW Drivers Licence. Demonstrated experience: Managing retail and/or warehouse operations, including scheduling; managing staff and volunteers; establishing efficient processes for stock management; cash management and merchandising in all aspects of customer service. Reviewing operating and financial statements and sales records to develop marketing and pricing strategies. Working with vintage and/or unconventional stock. In project management of merchandising and promotional activities in a retail setting. Providing high-level customer service via both face to face and telephone enquiries with clients and donors. Managing priorities effectively in a dynamic team environment Using social media, cloud-based software (predominantly OneDrive) and related computing and communication technology. In fostering a collaborative teamwork environment Desirable Knowledge: Strong knowledge of reuse principles. A commitment to sustainability. Strong written and verbal communication skills. Computer literacy and experience in/willingness to learn the following softwares: Outlook Microsoft office (incl. Excel) Xero Vend (Lightspeed) Hubspot Sendle Wordpress Creative thinking and problem solving. A passion for an inclusive and sustainable community. PERFORMANCE GOALS: Ensure the effective and efficient operation of the retail section of the organisation in line with priorities as set out in an agreed work plan Provide feedback to the CEO about ways to enhance retail services for the organisation Ensure a high level of communication and engagement with customers, staff and stakeholders Perform other duties as directed by the CEO in line with this job description OPERATIONAL & HUMAN RESOURCES Always participate as part of the staff team. Fulfil obligations under the RG Code of Conduct. Support and train volunteers, interns and students working in retail roles and projects. 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