ENGINEERING TECHNICIAN COMMUNICATION SYSTEMS (CS) Canberra, ACT About L3Harris Communication Systems and this opportunity L3Harris Communication Systems is a Brisbane based subsidiary of L3Harris Technologies and part of our Public Safety and Professional Communications Division. We are a world leader in LMR/LTE radio communications for US and international defence and public safety customers. We are focused on delivering advanced systems to meet the needs of our customers, uniting multiple forms of communication together, and covering communication over air, ground, sea, and space. L3Harris Technologies is a trusted sovereign design and production partner to the Australian Department of Defence and an established exporter to global defence primes. A few of our employee benefits are: - Flexible annual leave (buy & sell up to 2 weeks) - Additional Leave (up to 1 week) - Defence Force Reserve Leave - 75% Salary continuance insurance (base salary and bonus for up to 2 years) - Discounted Private health insurance - Life & Total Permanent Disability Cover - Novated Car Leasing - Employee Assistance Program - Employee Discount Portal (My Work My Rewards) L3Harris Communications Australia (L3HCA) Public Safety and Professional Communications Division (PSPC) Field Technician is responsible for providing quality technical outcomes across a growing PSPC customer base in Australasia. The Field Technician will support programs during the Sustainment phase and will work to provide high levels of customer satisfaction, whilst maintaining contract compliance. Based in ACT, you will provide technical support, local repair/testing, training and Customer Service solutions to both L3Harris customers and other technical staff under Maintenance and Support programs. This role will require some interstate travel to Brisbane, Melbourne, Perth and Sydney. This role would suit a highly skilled and experience senior support technician that can, work autonomously, act as a mentor to lower level peers and provides guidance on tasks, make recommendations for process improvements and desire to support Public Safety and other mission critical government agencies. What the role will involve The responsibilities of your role will include the following: - Testing and remediation at localized levels for L3Harris supplied products. - Coordination and collection material from various customer locations. - Re-delivery of products to the ACT government emergency services. - Monitoring, tracking and controlling all assets between the customer and L3Harris Communications (Brisbane). - Management of local delivery, storage and effective material distribution. - Ensuring effective communications of material status, repairs, and warranties. - Conduct Preventative Maintenance Inspections of supplied radios. - Liaising on product improvements/issues. - Troubleshooting/fault finding returned materiel to ascertain next remediation step(s). - Demonstrate strong consulting, employee relations, conflict management, interpersonal, and negotiation skills. - Ability to develop strong trusting relationships in order to gain support and achieve results. - Acts as a mentor to lower level peers and provides guidance on tasks. - Communicates with contacts typically within and outside the department on matters that involve explaining complex assignments, solving problems and initiating process improvements. What you'll bring The role of Engineering Technician E requires the following experience and skills: - Associate Degree with a minimum of 6 years of prior related experience, or High School Diploma and a minimum of 10 years of prior relevant experience - RF and or P25 experience in either Public Safety or Defence Force is highly advantageous. - Understanding of Supply Chain/Logistics and Repair/maintenance management - Good written and oral communication skills - Will need to either have or can obtain Base Line Security Clearance Important to know Due to the nature of our work many of our roles require an Australian Government Security Clearance, or the ability to obtain one. Security clearances may only be granted to Australian citizens. Applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.