IT Canberra, Australian Capital Territory, Australia Full time Network Engineer We are looking for Network Voice engineers for the Canberra location for a large-scale project. This is a permanent role with a global IT service leader. Requirements Excellent communication with interpersonal skills, with Australian driving license and willing to work in Canberra for long term as per the customer expectations. Deliver results with exceptional customer satisfaction across the organization along with LAN/WAN, routing and switching exposure in network domain. Troubleshooting / upgrades of Cisco Unified Contact Centre Express (UCCX) with scripting knowledge ( 11.6) to design /Implement the multiple queues with self-sign options for financial transactions with skill based routing for call centre support with 400 agents Troubleshooting/upgrades of Cisco Unified communication manager with hand-on experience in installation / support of Cisco endpoints, Third party intercoms, Jabbersoft phones ( version 11.5) Troubleshooting/upgrades of Cisco unified work force optimization solution 11.5 Recording solutions clusters Troubleshooting/upgrade of Cisco Unified Communications Manager Session Management Edition (SME) 11.5 clusters Troubleshooting/upgrade of Cisco Unified Communications IM and presence 11.5 Troubleshooting/upgrade of Cisco unity connection 11.5 Support /troubleshooting of conferencing server solution ( pexip ) , Virtual meeting rooms ,and synergy solutions with cisco solutions Troubleshooting/upgrade/Support of VCS Control/VCS-expressway solutions Support of ATEA wall board solution for Contact centre Agents. Support/troubleshooting/upgrades of cisco voice gateway Analog gateway 2900 , 4400series with SIP based solution. Support/upgrade/Troubleshooting of cisco telepresence Management Suite : 15.6 Installation and support of on premise cisco WebEx codecs with CUCM cluster Support/troubleshooting/upgrades of social miner platform 11.6 with cisco solutions Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at Careerszoneitsolutions.com or contact us at 0434189909 Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities. Zone IT Solutions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. J-18808-Ljbffr