About Us At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 4,000 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne. Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer. Why join us? We have a supportive, transparent and inclusive team JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners. We offer generous team member discounts across The Good Guys and JB Hi-Fi You will have exposure to ongoing training & development opportunities from day one We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group About the role Create sales orders and payment links for customers and ensure pay links are actioned Work collaboratively with stores to ensure incomplete sales are picked-up or delivered in a timely manner Utilise available resources to provide assistance and advice to customers based on customer experience sales model Provide customers with timely responses to telephone-based requests and effective resolution of complaints Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety Work closely with stores and other teams to facilitate the effective resolution of customer issues as required Escalate issues in line with established processes and provide information and input for business investigations, as required About you Previous experience in phone-based sales or support roles Positive, ‘can-do’ attitude Great organisational skills and ability to manage your own time and work to a set of targets or KPI’s Exceptional customer service skills and ability to build rapport with current/potential customers Strong communication skills, both written and verbal please note, we have multiple full-time positions available in either our Brighton or Highpoint location. To Apply If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply