Footscray, Dandenong, Bendigo location, with flexible, hybrid working arrangement Salary circa $110,000 plus super Applications close 17 March 2024 About Us We are the public trustee of Victoria with a strategic vision to support Victorians in protecting and growing their legacy and financial wellbeing. With a sense of community, we offer critical financial and legal products and services including Will Writing, Powers of Attorney, Executor Services, Trustee Services and Personal Financial Administration. About the Team We manage the financial and legal affairs of our most vulnerable clients whose circumstances are complex and unique, which could further be complicated with multiple critical factors, such as the loss of formal or informal support, mental health concerns and/or disabilities, substance abuse, financial abuse, being at risk from others or demonstrates violent behaviour, at risk accommodation or difficult relations (family breakdowns or conflict) etc. These clients are appointed to us through the Victorian Civil Administrative Tribunal. About the Role Internally known as Team Leader, Specialised Support, you will provide day to day supervision, coaching and leadership to the Specialised Support Team. You will have the client at front of mind and work towards resolution of these complex circumstances with the assistance of stakeholders, your team and the client or their support network. Working collaboratively within your Team Lead peer group and those in key business stakeholders' areas will be pivotal to not only deliver service to the clients but to drive tactical performance improvement activities. Skills and Experience Tertiary qualification in law, business, community/social services or equivalent Experience managing and leading high-performance teams Experience working in service environments that require a high degree of problem solving and professional collaboration Experience in the human services field and in coordinating tailored services to meet client needs Understanding and experience working with vulnerable people, e.g., those with disability, mental illness, at risk of financial abuse, homelessness etc and in coordinating services to meet the client needs. Experience in personal financial administration and/or the ability to work under legislative requirements, with intermediate financial analytic skills Ability to make decisions whilst showing empathy and compassion Active listening skills Ability to have difficult conversations whilst being sensitive to client needs Well-developed professional communication skills (written and spoken) Ability to prepare commercial standard correspondence, reports and recommendations Employee Benefits Career development Health and well-being programs Flexible working conditions Education assistance Purchased leave Employee assistance program Reward and recognition program Free Will preparation Retailer discounts Charitable workplace giving Employee social club Ce part of an organisation that works collaboratively to improve the lives of Victorians. Our Culture For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together and we bring our best. How to Apply Click the Apply button to commence the application process. Ensure you include a cover letter and resume.