We are seeking an experienced Service Delivery and System Administrator Our client is a well-known FMCG company based in Korumburra. It is a requirement that you work in their Korumburra office 5 days a week. They are looking for a Service Delivery and System Administrator to be responsible for the delivery of ICT service and maintenance programs utilising the ITIL environment. Role responsibilities: Administration of ICT Service Management (Using Jira) including the assessment and allocation of incoming incidents and requests. Provision of Level 1 & 2 support across the ICT stack. Assisting with Level 3 support under the supervision of Level 3 staff where required. Delivery of maintenance programs, including the preparation of maintenance tasks within agreed windows (including patching, firmware updates and vulnerability actions). Action Cyber Security incidents using appropriate processes. Communicate with Vendors, Stakeholders and End Users. Completion of administrative tasks, configurations, and audits across key systems. Deliver training (ad-hoc and planned) for end users to improve technology use and understanding across the business. Contribute towards team, department and company goals and aspirations. Physical deployment of ICT hardware. The ideal candidate will possess the following: Workplace experience in Systems Administration and/or Service Management using ITIL processes. Vendor certifications in relevant technologies. Knowledge of Workstation Operating Systems (Windows 10, 11 & Mac iOS) and Mobile Device Management (MDM) of iPhone, Samsung and Ruggedized mobile devices. Knowledge of Server Operating Systems (OS) and Server Infrastructure (Windows, Linux, Azure and HCI preferred). Knowledge of Cyber Security requirements in an enterprise environment (Palo Alto and Defender Preferred). Understanding of networking concepts and troubleshooting procedures (Aruba preferred). Understanding of ERP (SAP Preferred) and other Key Business Applications. Please apply if you're open to working out of Korumburra 5 days a week in the office.