Employment Type : Permanent Full Time Position Classification : Admin Off Lvl 3 Remuneration : 66027.58 - 68085.5 full time equivalent base salary range (excludes super, leave loading and salary packaging) Hours Per Week : 38 Requisition ID : REQ473736 Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives. Click here to learn more about our Network Additional Information: An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. What you'll be doing Provide administration support for the SCHN Heart Centre for Children, across the Sydney Children’s Hospital Network. The Heart Centre for Children is one of the largest sub-specialty teams within the Sydney Children’s Hospitals Network and provides cardiac care to children of New South Wales and the surrounding regions at the; Children’s Hospital at Westmead, the Sydney Children’s Hospital, and/or within our outreach centres. The Heart Centre for Children Administration Officer will provide exceptional customer service and support to patients, families, cardiologists, senior staff and all relevant stakeholders internal and external to cardiac services in all off our clinical locations. The Administration Officer will deliver high level administration and will be passionate about delivering a great patient and family experience by easing the patient journey within cardiac services. Key duties include being the first point of contact with families and patients, accepting referrals and coordinating all aspects of clinics and appointments, billing, typing of correspondence and providing information to families before during and after appointments across all clinical locations. The Administration Officer will also participate in projects, including process improvement and service improve activities. Excellent verbal and written communication skills, with a professional demeanour Demonstrated experience in administration and customer service. Initiative in improving processes and outcomes for patients/families Ability to remain calm under pressure, particularly during difficult circumstances. Demonstrated ability to work well within a team Commitment to delivering positive patient experience SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process. Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application. Please refer to the Application Guide and NSW Policy Directive PD2022_030 Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases for vaccination requirements. All NSW Health workers are required to have completed a primary course (2 doses) of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations. This position requires a Working with Children Check (WWCC) issued by the Office of the Children’s Guardian. For more information on how to apply for the clearance, please visit the Office of the Children’s Guardian Website https://ocg.nsw.gov.au/ NSWHealth is committed to child safety in line with the Child Safe Standards Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Need more information? 1) Click here for the Position Description 2) Find out more about applying for this position For role related queries or questions contact Tanya Small on Tanya.Smallhealth.nsw.gov.au If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on wayne.darganhealth.nsw.gov.au For technical support please contact the customer services team on 1300 679 367 and select option 3. Applications Close: 20/03/2024