The Company & Role Trusted IT company based in Melbourne, that extends its support to a vast clientele spanning across Australia and internationally. Embracing a tailored approach to technology solutions, they prioritise individualised strategies over a one-size-fits-all approach. Missions: Deliver 1st & 2nd Level Technical helpdesk/service desk support to all users while managing assets proficiently. Offer comprehensive IT and application support to all users. Sustain and enhance the technology infrastructure. Foster collaborative relationships with third-party vendors, suppliers, and support contractors. Your Skills & Experience Minimum of two years of IT experience, specialising in supporting Microsoft Office and Windows Infrastructure environments. Qualification in core system technologies. Proficient communication skills. Demonstrated expertise in end-user support through training and correspondence. Technical proficiency to address complex incidents within a Windows environment. Competency in Active Directory user and group administration. Proficiency in Exchange and O365 administration. Hands-on experience in setting up and troubleshooting computer hardware and peripherals. Relevant technical training, certifications, and educational background. Service Management certifications are advantageous, such as ITIL. What's on offer? The flexibility to work and travel as necessary, and to work outside normal business hours is integral to this role. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. Able to work autonomously. Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law. Job Ref: 06810-0012920311-CV By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.