The Manager, Psychology Administration will manage a team to perform a range of clerical and administrative tasks in support of the Organisational Psychology and Staff Counselling teams. The EL1 Officer will lead the Organisational Psychology and Staff Counselling support teams and be responsible for managing and overseeing complex and sensitive work under broad direction. They will exercise a considerable degree of independence and perform a leadership role. They exercise sound decision making and judgement to produce high level policy advice. They engage in complex problem solving and issues management and may coordinate and undertake detailed or sensitive projects that impact on strategic, political or operational outcomes for the agency. This role will have team leader and resource management responsibilities. The successful candidate will have excellent interpersonal skills, be self-driven, flexible and adaptable with the ability to manage and develop a small team. Relevant experience will be highly regarded. The key duties of the position include Lead and manage the Organisational Psychology and Staff Counselling support teams. Build team capability through coaching, mentoring, providing performance feedback, conflict resolution and encouraging career development. Manager responsibilities including developing and implementing work plans that provide direction for the work area, planning and monitoring work processes and allocation of resources to meet objectives, managing staff, setting priorities and managing workflows. Oversee and contribute to operational compliance, including risk management and mitigation. Oversee and manage reporting for internal and external stakeholders and assist in formal reporting processes as required. Oversee, manage and utilise individual and team expertise and in-depth knowledge to ensure quality, and effective and timely delivery of services/advice. Accountable for managing, overseeing and performing complex and sensitive work within the Organisational Psychology and Staff Counselling support teams in line with agreed outcomes. Enhance subject matter expertise through maintaining effective external relationships with relevant industry/academic bodies as well as other SME to ensure currency, enable analytical collaboration and cooperation. Advise on and contribute to the development of standards, policies, procedures, guidelines, technical capability and training. Perform critical analysis and apply judgement to anticipate and resolve emerging issues and new requirements. Identify, establish and enhance client/customer relationships and internal/external stakeholder relationships to obtain information and ensure alignment with organisational priorities, promoting own agency's objectives and facilitating cross-agency planning to achieve operational outcomes.