Renovations/Administration Officer Admin / Secretarial / Office Support Contracts Administrator AU - Sydney Permanent / Full Time 27/2/2024 Up to 4 Wellness days 2 Volunteer days each year Flexible work arrangements Generous discounts and additional monetary benefits WHO WE ARE We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. https://www.sgfleet.com/au SOME OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry leading 20 weeks paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities (over 25% of our vacancies get filled internally) Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program ABOUT THE ROLE… The role of Novated Re-Novations Consultant is to effectively and efficiently administer the transfer of a drivers novated lease from one employer to another. TASKS AND RESPONSIBILITIES… Complete Renovation processes assigned in an accurate & timely fashion Effectively assist with Client queries while maintaining/nurturing relationships. Responsible for updating IMS throughout the process to ensure that the ticket accurately reflects the status of the renovation. Manage flow of renovations tickets in line with set KPI's Be familiar with & confidently relate renovations procedures Liaise with the driver to provide the driver with a quote that meets their requirements and FBT requirements Prepare any required Renovation Documents and provide them to the client in an accurate and timely manner Ensuring that all returned documentation is signed by the authorized signatories of sgfleet and the employer Deal with Renovation related issues where necessary (investigation of potential Renovations) Identify & report to Manager any issues/potential issues made aware through but not always relating to Renovation team which could have negative impact on sgfleet Endorse sgfleet external policies & procedures with our clients SKILLS AND EXPERIENCE… Previous experience in a customer contact role Ability to effectively manage internal and external relationships with superior communication skills, both written and verbal Sound computer skills including strong MS Office Ability to work efficiently and autonomously Demonstrated customer service and problem-solving skills WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development. We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.