Support Desk Administrator IT & Telecomms Help Desk / Support AU - Sydney Permanent / Full Time 13/2/2024 Up to 4 Wellness days 2 Volunteer days each year Flexible work arrangements/Career progression opportunities Generous discounts and additional monetary benefits WHO WE ARE We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. https://www.sgfleet.com/au/about-us/careers OUR CULTURE When adding a new member to the SG Fleet Group family, we look for people who embody our values, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team. SOME OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry-leading 20 weeks of paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program AS A SUPPORT DESK ADMINISTRATOR YOU WILL… Be part of Support Desk team, and you will be responsible for the day-to-day operation, maintenance, and administration of company's IT systems. You will also be responsible for providing authorised end-users of SG Fleet's systems with effective and timely Desktop and Application support. YOUR DAYS WILL INVOLVE… Providing first and second level Desktop support for all IT systems ensuring remedial action is effective with the agreed SLA's. Assess, prioritize, and allocate identified incidents to Business Support, Application Support and Technical Support staff and follow up escalated problems. Contribute to the successful delivery of IT End User orientated projects by providing and facilitating implementation of various Technology platforms hands-on. Coordinate the management and validation of IT Assets throughout the ANZ SG Fleet environment ensuring all administrative tasks are completed, as well as contributing to an inventory of all IT assets including monitors, laptops, phones, and peripherals Record, track and document the helpdesk request problem solving process, including all successful an unsuccessful decision made, and actions taken through to final resolution Ensure all Service desk request are logged for reporting, compliance, and improvement providing standard reports when required WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development. We are a proud equal opportunity employer, and welcome everyone to our team. Resumes may be sent and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.