About UsHitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.What’s in it for you?Hitachi Benefits:TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacityPermanent Full Time Position in a leading OEM with long term job securityHealth: Discounted Medibank health insurance policyWellness program: access to Employee Assistance ProgramUniform: Generous corporate uniform suppliedTraining and Development: Continuous training and upskilling with real career development opportunitiesExclusive staff discount on a range of goods and servicesThe OpportunityWe currently have an exciting opportunity for a motivated and enthusiastic individual to join our Internal Parts team based out of our Gunnedah branch. This role will make you a key point of contact for all inbound queries relating to parts, where you will be well supported to provide a range of OEM level services ranging from sourcing parts, and customer query management to internal and external customers.Reporting to the Parts Manager, you will be responsible for:Provide service to external and internal customersInterpreting and processing customer parts requests such as pricing, availability of stock and order enquiriesSource and supply parts to meet customer requestsRaise quotes, sales orders and invoices for parts salesResolve invoice and purchase order discrepanciesExercising your strong computer skills, data entry accuracy and attention to detailAbout YouAs the ideal candidate, you will have:Prior experience in a parts interpreting or similar roleParts experience within an automotive, agricultural, or earthmoving industryExceptional customer service skillsStrong computer literacyAbility to manage competing priorities and still achieve excellent customer serviceTo ensure that you provide 100% Customer satisfaction with both internal and external stakeholders, branches & suppliers within the HCA familyVideo