About Us Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. What's in it for you? Hitachi Benefits: TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity Permanent Full Time Position in a leading OEM with long term job security Health: Discounted Medibank health insurance policy Wellness program: access to Employee Assistance Program Uniform: Generous corporate uniform supplied Training and Development: Continuous training and upskilling with real career development opportunities Exclusive staff discount on a range of goods and services The Opportunity We currently have an exciting opportunity for a motivated and enthusiastic individual to join our Internal Parts team based out of our Gunnedah branch. This role will make you a key point of contact for all inbound queries relating to parts, where you will be well supported to provide a range of OEM level services ranging from sourcing parts, and customer query management to internal and external customers. Reporting to the Parts Manager, you will be responsible for: Provide service to external and internal customers Interpreting and processing customer parts requests such as pricing, availability of stock and order enquiries Source and supply parts to meet customer requests Raise quotes, sales orders and invoices for parts sales Resolve invoice and purchase order discrepancies Exercising your strong computer skills, data entry accuracy and attention to detail About You As the ideal candidate, you will have: Prior experience in a parts interpreting or similar role Parts experience within an automotive, agricultural, or earthmoving industry Exceptional customer service skills Strong computer literacy Ability to manage competing priorities and still achieve excellent customer service To ensure that you provide 100% Customer satisfaction with both internal and external stakeholders, branches & suppliers within the HCA family At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business. Video