Flourish Australia has an exciting opportunity for an Administration Support Officer to join our Penrith team The position available is: Ongoing Part-time (68.4 hours per fortnight) Working between Monday and Friday Based at Penrith Level 3 on the Flourish Australia Enterprise Agreement (2018) equivalent to $36.00 - $38.60p/h 11% Super Tax-Free Benefits About the Opportunity In this role you will be responsible for a broad range of administrative support functions reporting to the Manager. You will demonstrate a high level of professionalism as the first point of contact to ensure a positive experience for those wishing to access and engage with Flourish Australia. To be considered for this role, you will have a minimum of 3 years experience in an Administrative role, preferably within the community services sector, demonstrating a proficient understanding of contemporary relevant office software, including Office365. You will be a professional and emotionally intelligent individual, with strong written, verbal and interpersonal communication skills, as well as effective organisational skills, good problem solving skills and the ability to maintain confidentiality at all times. You will also be able to demonstrate a practical and optimistic approach, possess the ability to work effectively within a team environment as well as independently, and have a good degree of computer literacy. The responsibilities of Administrative Support Officers include (but are not limited to): Providing a professional reception service as required Providing general administrative and clerical support Processing referrals and enquiries in the relevant databases Coordinating registration for staff at training/conferences and travel/accommodation arrangements as required Maintaining effective communication with stakeholders at all times Filing, word processing, and data entry Handling enquiries via telephone, electronic and paper mail, fax or visitors and directing them to the appropriate locations and managers Maintaining records as required For more information about what it means to be an Administration Support Officer with Flourish Australia, please review the Position Description. For further information, please contact Ogechi Mbaegbu, Manager E: Ogechi.Mbaegbuflourishaustralia.org.au (please do not email applications) Who we are Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs. Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ communities and mature age candidates. Selection Criteria Essential: Formal qualifications in office administration or relevant certificates/training in office administration or other relevant qualifications as recognised by Flourish Australia Experience in an office environment relevant to the level of the position (see position description above). Ability to use Microsoft Office Suite and ability to fully utilise other appropriate information management systems. Highly desirable: A background working in an NGO and/or mental health/disability sectors Current First aid certificate About the Benefits The successful applicant will join an organisation that recognises and values its people as demonstrated by: Level 3 (SCHCADS) on the Flourish Australia Enterprise Agreement (2018) Tax-free Salary Packaging available up to $15,900 Generous leave provisions including 17.5% leave loading 2 additional days of personal leave extra day paid leave over Christmas/New Year paid parental leave Family-friendly and flexible working conditions Opportunities for career progression, professional development and training such as Mental Health First Aid and ASIST Employee Assistance Program for confidential wellbeing support Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff Exclusive personal Fleet pricing discounts with our preferred automotive supplier Employee discounts at 400 popular retailers (Woolworths, Expedia, Myer, Kmart etc) All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy.