Your role at St John of God Ballarat Hospital The Administration Assistant is responsible for providing high-level administration support to the relevant department. Communicate effectively with all customers and patients using the appropriate channels, utilising appropriate formal and informal channels of communication. The Position Participates in determining and evaluating the quality of care being delivered to patients. Co-operates in data collection of hospital-wide Quality Activity projects and Clinical Indicators. Ensures that the need of the customer, both internal and external, receives the highest priority and that the objective is to exceed the customer’s expectations. Manage the telephone lines and sensitively handle telephone calls from patients. Answer all incoming calls and ensure that the telephone system is maintained. Liaise with ward clerks, medical and nursing staff to ensure the completion and accuracy of rehabilitation, psychiatric, coronary care, neo-natal, overnight, day only or acute care certificates as required. You will provide sensitive management of the reception area, dealing with patients and other stakeholders who inquire about the service and welcoming patients who come for appointments. Well-developed organisational skills, with an ability to manage your own workflow and cope with competing demands. To succeed you will have advanced skills and knowledge with a range of computer packages, particularly the Microsoft Office suite. Demonstrated ability and commitment to maintaining confidentiality, sound analytical and report writing skills and excellent interpersonal skills with the ability to work well within a team environment. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $57,000 to $59,000, plus 11% superannuation Casual position available Generous salary packaging options o Up to $15900 on a range of benefits such as mortgage, your rent, or other everyday living expenses o Up to $2650 on meal entertainment, holiday accommodation and venue hire Access to novated leasing to use pre-tax dollars for a car and expenses A welcoming & supportive culture Flexible work options Discounts on hospital services & private health insurance Option to purchase up to two weeks of additional annual leave Dynamic role in multidisciplinary team For enquiries contact Allira Huff, Patient Services Team Leader on (03) 5320 2574. St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse. All caregivers employed by St John of God Health Care are required to be vaccinated from Covid-19 and Influenza in order to fulfil the requirements of the role.