Customer Service Representative - Paper Sales Job no: 510070 Work type: Fixed Term Full Time Location: Melbourne - North Paper Sales Customer Service Team Member If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you Highly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader Thrive in this truly dynamic temporary full-time role (12 month contract) At Visy, we love solving problems. And that’s something we do better working together. We’re looking for people who see what’s ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world. The Opportunity: Visy is a global leader in packaging and resource recovery and has been a pioneer in sustainability since our inception. Our innovation, manufacturing and logistic capabilities are organized around an integrated closed loop. As one of our Paper Sales Customer Service Team Members you will play a pivotal role in our relentless pursuit of best value whilst providing outstanding customer service along the way The Role Based in our Essendon Fields Office and reporting to the Operations Manager - Global Paper Sales, you will have national responsibilities for the provision of quality customer service across all paper products and would have an integral role within the supply chain function. This is busy and highly varied role whereby you be kept challenged by tasks through Customer Service as well as managing customer relationships effectively and in line with Visy Values. Your key areas you will be responsible for will be but not limited to: Provide customer support via email and telephone Processing of orders, returns, cancellations etc. within the company’s internal system Action monthly invoicing requirements Co-ordinate and paper plan deliveries to domestic and export customers. Liaise closely with internal and external stakeholders ensuring customer orders are manufactured and packed to customer specifications. Become main point of contact with customer for the progress of orders through the manufacturing and logistics processes Maintain a strong emphasis on relationships, communication, pro-activeness and the ability to prioritise customer and internal requirements In order to be successful in this challenging role you will: Have solid experience in Customer Service (within the manufacturing, logistics or corporate environments will be a huge advantage) Possess exceptional communication skills to establish meaningful relationships with internal and external customers Maintain a high level of accuracy in all activities coupled with a strong team attitude Be a highly motivated, driven and organised individual who thrives within a fast-paced environment Need to love detail High level attention to detail is a must in this role Experience in manufacturing, logistics or corporate environment Demonstrated business change & improvement capability When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging, recycling, re-manufacturing, and logistics industries. We love solving the problems that make an impact and grow our business. If you think you can help us, you’ll fit right in. If this is the opportunity you have been waiting for, APPLY NOW You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing). Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.