Key position in our Customer and Experience business to be a part of our Customer Service team About us: At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices. We think a pretty good job starts here……… About the role: As a Customer Service Officer, you will deliver a high level of service and act as a first point of contact for customers seeking advice and assistance or information regarding Unitywater via email and phone and some face to face. You will provide professional, accurate and timely customer service regarding our operations through multiple channels whilst always maintaining confidentiality of customer information. There is always something new to learn and we encourage empathy, curiosity, problem solving, questioning and critical thinking to achieve the best experience for our customers. The pillars for our team are to provide excellent customer service, be professional, efficient and consistent and finally to support each other in a kind and thriving culture. Does this sound like you? About you: To contribute to Unitywater’s values of Reliability , Safety , Honesty & Integrity , Efficiency , One Team , Innovation , you will demonstrate the following skills and qualities for the role: Demonstrated customer service experience in delivering high quality customer service in a dynamic environment with a commitment to continuous improvement. Well-developed interpersonal and written communication skills, including conflict resolution and negotiation, and the ability to maintain composure and objectivity in difficult situations. Well-developed time management, prioritisation and organisational skills, take initiative, exercise sound judgement and be self-managed. Demonstrated competency in the use of computer applications including Microsoft Office Suite, with the ability to quickly learn new computer applications. Working at Unitywater: Why is a career at Unitywater a pretty good choice? Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential. Proudly Unitywater: We know that we are smarter, better, together. That’s why we are committed to working in a team that values the unique contributions of all our people. At Unitywater we support candidates with all abilities and diverse backgrounds to apply. It’s a pretty good place to work when you can support the community, focus on sustainability, and develop and learn interesting and innovative things. How to apply: Please apply online following the links, and make sure to upload your up-to-date CV. If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, driver’s licence and driving history, alcohol and other drug screening. Applications close: Friday 1st March 2024 At Unitywater we are proud to be a Circle Back Initiative Employer – we care about our candidates and commit to respond to every applicant. For further information or to request the position description for this role, please contact the Careers team at careersunitywater.com