Retail Team Member - Shellharbour Business Unit: Retail Store or Department: Shellharbour The role: As a Retail Team Member, you are a key member of our team and are responsible for delivering an exceptional and memorable experience for our customers. You will ensure customer satisfaction through your outstanding product knowledge, customer service and ability to offer solutions. You will also help to create a shoppable environment for our customers, keeping our shopfloor neat and tidy and ensuring that our stores are set up for promotions and sales and always stocked with the latest product. What you'll be doing: Reinforce the customer centric nature of City Beach by providing a superior customer experience for each person who walks through our store. Contribute to all aspects of store operations including ensuring our stores are open and ready to be shopped by our customers, managing the movement of stock to reduce shrinkage and optimise sales, filing and tidying the shopfloor and getting the store set up for promotions and sales. Work with the store team to maintain high standards of store presentation including keeping our shopfloor and stock room neat and tidy. Demonstrate strong product knowledge and be able to research and describe product features and benefits. Recommend, select, and help locate product based on customer needs or desires. Support the store leadership team by assisting with the execution of assigned tasks in line with business and departmental expectations. Follow any and all City Beach policies and procedures, as well as any new initiatives and process improvements implemented in your store. Report any safety hazards or concerns to your management team immediately to ensure that City Beach is a safe place to work and shop. What we're looking for: Previous experience in a customer-service role desirable. A strong focus on delivering outstanding customer service. Be able to work in a fast-paced environment and multi-task to provide service for multiple customers. An energetic and enthusiastic approach to store operations and a personable approach with customers. The benefits: 25% off Team Member discount for you, your friends & family Gym membership and private health discounts. Exciting and fun brand hosted parties. Discounts at participating retailers via our default Superannuation Fund – REST. Endless succession pathways to different roles within Stores, Head Office or Distribution Centre. Awesome in-store competitions and sales incentives. Certificates and Prezzee Gift Cards to recognise years of service of Team Members. Dedicated team member support and development through education and fully paid Retail Operations Traineeships and our internal training program.