???? Join the Frontline Against Scams - Be a Customer Service Guardian ???? We are seeking enthusiastic individuals to join this well known banking team as Customer Service Representatives This entry level role is a great 'foot in the door' opportunity the could kickstart your banking career where you'll be the superhero helping our customers thwart scammers ???? Join the Frontline Against Scams - Be a Customer Service Guardian ???? We are seeking enthusiastic individuals to join this well known banking team as Customer Service Representatives This entry level role is a great 'foot in the door' opportunity the could kickstart your banking career where you'll be the superhero helping our customers thwart scammersSo, are you passionate about helping people and ready to kickstart your career in the dynamic world of banking? Key Responsibilities: Assist customers with account inquiries, transactions, and problem resolution. Comfort and reassure customers affected by scams. Provide accurate information on banking products and services. Empower customers with knowledge to outsmart scammers. Proactively identify and recommend solutions to meet customer needs. Ensure compliance with banking regulations and policies. About you A passion for high quality customer service with a positive attitude. Experience in a finance or banking role is desirable but not essential Experience in a customer facing role such as retail or call centre environment Excellent communication and interpersonal skills. Strong problem-solving abilities. Basic computer proficiency. Due to backround check requirements, only Australian citizens or Permanent residents will be considered for this role at this stage. My Australia Direct Pty Ltd is currently accepting applications for the position of “ICT Customer Support Officer” with Sonic Healthcare in Macquarie Park, NSWSonic Healthcare is an Australian-born organisation that has a global impact. At Sonic, you can work for an organisation that makes a difference to the healthcare outcomes of Australians. Sonic Healthcare is hiring for the position of ICT Customer Support Officer. This is a full-time position with annual earnings between $70,000 to $75,000 plus superannuation on offer depending on skills and experience.The general day to day duties will be as follows:• Efficiently responding to and resolving IT assistance requests from users• Installing, configuring, and maintaining network-based applications and systems• High level software and technical support to users both on-site and remote in a fast-paced environment• Perform troubleshooting both on-site and remote• Managing the run-up and decommissioning processes for collection centres.• Managing conflict resolution matters• Actively participating in regular team meetings and engaging in project management as required.Qualification, skills and experience:• Diploma level qualification or equivalent work experience in ICT Customer Support• A minimum of 2 years of experience in a similar role• Strong communication skills both in person and remotely• Knowledge of best practices around security, local and network-based user and group accounts and permissions, and data protection• Ability to learn new technologies quickly and with minimal guidance• Enjoys technical challenges and takes pride in solving them• Excellent interpersonal and communication skills both in person and remotely ICT Support OfficerDirectIT Pty LtdDirect IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licenses through our ICT asset management systemThis is a full time position with a base salary of circa. $70,000 plus super being offeredYour tasks will include:-• Maintaining ICT knowledge base with system documentation, procedures and help sheets• Proactively monitor system security patches and malware updates to ensure currency and correct deployment• Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data• Analyzing backup issues and report findings to ICT Manager• Undertaking some web or system development as required• Regularly backup and manage the client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site• Producing and running system and network monitoring reports and utilities• Accurately administrating and managing the Helpdesk system and processes• Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritized• Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimize client response timesPlease APPLY ASAP Stay safe online Cyber criminals are taking advantage of COVID-19. Be careful about who you give your information to. Never give your bank or credit card details or date of birth when applying for a job. Check if the job is genuine by researching the business and contacting them before applying. If this job ad is broken, incorrect, suspicious or offensive, report this job . attach_money attach_money Salary not specified work_outline work_outline Full time position, Permanent position calendar_today calendar_today Closes 20 Mar 2024, 12:00 AM J-18808-Ljbffr