About the role We are currently seeking motivated and dedicated individuals to join our team as Customer Service and Education Officers. In this role, you will have the opportunity to work closely with employers and workers, providing them with the information they need about the portable long service scheme. Key responsibilities of the role include contacting and making recommendations on the eligibility of employers to be registered under the scheme, maintaining a register of employers and workers, and delivering exceptional customer service and education about the benefits and responsibilities of the scheme. You will be responsible for providing phone and email support to customers, reviewing quarterly returns, generating invoices, and contributing to key priorities to meet operational deadlines. To support our Customer Service and Education Officers in their roles, we provide comprehensive training and induction programs to ensure they have the knowledge and skills needed to excel in their jobs. Our Managers and Team Leaders are always available to provide guidance and support, helping our Customer Service and Education officers to continually develop and grow professionally. We also strive to create a positive and inclusive work environment, offering a range of benefits such as a Social Club and Cultural Champions to promote team building and diversity. About you As the Customer Service and Education Officer, you will possess: Demonstrated ability to learn quickly, accurately apply and adhere to regulations, established processes and guidelines. Excellent customer service skills, with strong, clear oral and written communication skills. The ability to foster productive working relationships with stakeholders, customers and team members. Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations. The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. Why work at the Authority Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities. We value work-life balance and offer hybrid working options, including two days of work from home per week. You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement. Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more. Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development. Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives. How to apply Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria (Max. 1 page). Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success