About Us FindStaff provides comprehensive employment solutions across both blue and white-collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced, and astute candidates for businesses of all sizes & requirements. The Company Our client is an independent, family-owned company based in Broadmeadows, with offices and distribution centres nationwide. They are currently looking for an experienced Customer Service/Sales Support professional to join their team. About the Position Manage inbound and outbound call traffic to all customers and provide a level of service that is "best practice". Provide customers with responses to queries in a timely fashion and proactively seek out opportunities to contact customers and add value to their business which will support the company sales force. Provide support to their team as well as the Sales Support Leader. Provide service to customers by responding to inquiries accurately and in a timely fashion as well as driving sales through Cycle Objectives, Deletions and Clearance opportunities and proactive Telecalls. Provides administrative services to support the company sales force. Duties and Responsibilities Receiving incoming customer phone calls and managing email correspondence. Order taking - including keying in orders. Preparing customer quotes. Liaising with Business Development Managers. Contact customers in relation to order status and supply situation. Arrange for proof of deliveries in conjunction with warehouse / distribution and contracting staff. Proactively call customers and inform them of backorder and substitution information daily. General office duties. Skills & Experience Previous customer service/ sales experience handling regular inbound calls. Experience processing customer orders and overseeing the distribution of products to customers. Ability to undertake a diverse range of duties in a busy office environment. Confident MS Office skills. High attention to detail and ability to work well in a team environment. Benefits Permanent full-time position with highly respected family-owned business. Standard office hours, Monday to Friday (Onsite) Position based in Broadmeadows. Supportive team environment. If you are a talented Customer Service/ Sales Representative, we invite you to apply. Click the Apply button today and send us a copy of your current resume along with a cover letter. Please note, only shortlisted applicants will be contacted.