At my client's food company, we pride ourselves on delivering a seamless experience through top-notch customer service, ensuring satisfaction at every touchpoint, while our efficient logistics system guarantees timely and fresh product delivery, making us your go-to choice for a delightful and reliable culinary journey. Client Details About the Company: As a European leading dairy company, we epitomize excellence in dairy production with a rich heritage of delivering premium and wholesome dairy products. Our commitment to quality begins with sourcing the finest milk from trusted farms, ensuring the highest standards of freshness and nutritional value. With a relentless focus on innovation, we continuously introduce a diverse range of dairy offerings, catering to the evolving preferences of our discerning consumers. Our sustainable and responsible practices underscore our dedication to environmental stewardship, contributing to a greener and more ethical dairy industry. Choose us for an unparalleled dairy experience, where tradition, quality, and innovation converge to bring you the best of European dairy excellence. Description Key Responsibilities: Customs Broker Management: Facilitate seamless collaboration between Export Deployer and Customs Broker, ensuring the accuracy and completeness of documentation for incoming finished goods. Directly engage with the customs broker to efficiently oversee the importation process for incoming shipments, handling all necessary documents and permits. Inbound Management: Regularly update inbound information and communicate it effectively with the 3PL (Third-Party Logistics) partner. Monitor and trace the in-transit status of all products, including promotional items, considering lead times and inventory levels. Conduct weekly and monthly checks on ending and in-transit stock, ensuring accurate and up-to-date information. Lead monthly meetings with the 3PL to address any operational concerns and ensure smooth coordination. Customer Service Activities: Take responsibility for order processing through Electronic Data Interchange (EDI), ensuring timely and complete deliveries to customers. Maintain daily communication with customers and suppliers, providing excellent customer service and promptly resolving any issues that may arise. Execute daily inventory reconciliation between the 3PL Warehouse Management System (WMS) and SAP (Systems, Applications, and Products). Profile Key Requirements: Logistics Expertise: In-depth knowledge of logistics, supply chain management, and customs procedures. Communication and Collaboration: Strong communication skills for coordination with customs brokers, 3PL partners, and stakeholders. Documentation and Compliance: Proficient in managing import/export documentation and ensuring regulatory compliance. Technology Proficiency: Experience with EDI, Warehouse Management Systems (WMS), SAP, and other relevant technology tools. Customer Service Focus: Commitment to excellent customer service, problem-solving, and regular communication with customers and suppliers. Job Offer Join our dynamic team as a Supply Chain Specialist, where your expertise in logistics and customs management will play a pivotal role in ensuring the seamless flow of products from inception to delivery. Bring your communication finesse to foster strong relationships with customs brokers, 3PL partners, and stakeholders, creating a well-coordinated and efficient supply chain. Embrace the challenge of managing import/export documentation and regulatory compliance, utilizing cutting-edge technology tools to optimize processes. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Rina Kaminishi at 61 2 8292 2070.