Permanent Inbound Call Centre position within Federal government100% office based in North Sydney$85-$90K super, depending on experienceAustralian Citizens must have or be willing to obtain Baseline Security ClearanceShifts are 8.45AM-4.45PM or 1.30PM-9PM and rotating About the Role:This position revolves around active participation in an inbound call centre environment. You'll undergo extensive training and benefit from ongoing support, setting the stage for your success in this position.Duties will include:Providing assistance to callers via telephone and webform responsesHandling vulnerable and/or disadvantaged callers with compassion and dignity.Triage enquiries and assess best resolution.Handle all callers with confidentiality and in line with regulations surrounding handling protected personal identifying information.Ensure compliance to company and statutory regulations, policies and procedures.To consistently achieve required quality interaction measure To be successful in this role you willBe able to commit to an 8.45AM-9PM rotating roster Monday-FridayBe able to come into the North Sydney office full timePossess previous experience in a call centre environmentPrevious experience working with vulnerable individuals is highly beneficialProficient in both written and verbal communicationDemonstrate emotional resilience, empathy, and upholds integrityOpen to receiving and acting upon constructive feedbackBe enthusiastic about helping others and contributing to positive changeWork collaboratively within a team, actively seeking continuous improvementBe an active listener, skilled in multitasking, and proficient in entering information into a CRM systemExhibit strong engagement and relationship management skillsPrevious Case Management experience form inception to closure is highly desirable.To Apply:In order to be considered applicants are required to hold an Australian Citizenship and have or be willing to obtain a Baseline Security Clearance. If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Leonnie on 02 9200 3684 for more information.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustmentsdfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.