Administration Officer About the opportunity We are seeking to appoint an Administration Officer in the College of Business and Economics in our Launceston Campus. As a member of our college operations team, the Administration Officer provides seamless administrative and customer service delivery with a focus on efficient, lean and responsive processes to support the day-to-day operations of the college. You will need to be a team player, who places customers at the forefront of everything you do. The ability to communicate with stakeholders by phone, online and in person will complement your work across multiple systems and your strong organisation skills will assist you to work on multiple tasks at any one time. What you’ll do: Maintain an understanding of current policies and procedures, and provide proactive, accurate, and solutions focussed advice and enquiry management relevant to the College. Support the service requirements of the College in a consistent manner by contributing to the development and implementation of Standard Operating Procedures and proficient use of approved University systems (e.g., ServiceNow). Actively contribute to an operational excellence culture, facilitate feedback on service levels and identify opportunities to improve service delivery; develop specialist expertise to lead key processes or initiatives within your role. Deliver responsive and customer focused service, utilising quantitative and qualitative data from approved University systems/surveys/reporting. Provide support to internal communications and events as directed, including interacting with students, their supporters and members of the general public to professionally represent UTAS. What we’re looking for: Completion of a Certificate IV/Diploma level qualification, or an equivalent combination of relevant experience and/or education/training. Demonstrated commitment to customer service excellence and proactively contribute to the continuous improvement of systems, processes and procedures. Excellent interpersonal skills that enhance an ability to communicate effectively with a broad range of people. Demonstrated commitment to maintaining confidentiality, using discretion and sound judgement. Proven ability to work in a collaborative team environment and demonstrated capacity to act independently within established guidelines, exercising discretion and sound judgement. A high level of computer literacy, including competence in the Microsoft 365 suite, and experience with other database operations. Salary details Appointment to this role will be at HEO 4 and will have a total remuneration package of up to $86,321 comprising base salary within the range of $69,646 to $73,779 plus 17% superannuation. How to Apply To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success criteria. For further information about this position, please contact Simon Schorn, Senior Administration Officer, Simon.Schornutas.edu.au or 03 6324 3635 Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process. Please refer to the attached Position Description Below for full details. Position Description - 499727 - Administration Officer.pdf Applications close Tuesday, 19 March 2024, 11.55pm To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.