The best store in town needs the right support to thrive – and it’s the dedicated people across Metcash who show up for local businesses every day. Our customer service team play an important role in how we champion successful independents, they're the ones connecting with our customers to deliver the orders that end up on the shelves of Australia and New Zealand's favourite family-owned businesses. We have fantastic opportunities for a Customer Service Officers to join our call-centre team based in our Crestmead office. We know our people are our secret sauce, and we want you to know we’ve got your back from day one, so here are some of the ways we’re working to make sure this will be your favourite job you’ve ever had: Free on-site parking Our MetHealth wellbeing program is designed to help you enjoy work/life balance and our Employee Assistance Program is completely free WHEREFIT – exclusive access to discounted memberships at over 400 gyms and fitness studios across Australia, including online programs Access to discounts and special offers including health insurance, cars, entertainment, and retail A culture built on respect, teamwork, accountability, and support – so you can expect a positive environment and friendly people Permanent opportunities available: Part-time - 8am-2pm, Monday to Friday - 26 hours per week, with the ability to flex up and cover leave periods when required. Full-time with a range of set shifts between 7am-7pm, Monday to Saturday - 38 hours per week. Sounds like it’s up your alley? Great Now let’s dive into how you’ll be adding value in the role: Ability to manage high volume inbound/outbound calls, on average 50-60 per day High volume data entry of orders requiring excellent accuracy and attention to detail Resolve internal and external stakeholders queries in a timely manner Process, investigate and follow up claims Be reliable, punctual, and have excellent multi tasking skills Previous experience with CRM systems (e.g. salesforce) beneficial Strong Excel skills essential You’ll bring grit and determination to an evolving and exciting retail landscape, and we’ll back you every step of the way. If you’re a decisive doer and love working in a team environment, join our network of local legends building a bright, sustainable future for independent retail. Diversity, Equity, and Inclusion At Metcash we love great talent, but we know from the research that women and other marginalised folks tend to only apply for jobs when they check every box. We’re keen to change that, so if you think you have what it takes to be a Metcash Legend, but you don’t meet every criteria on the job description we’d still love to hear from you. Apply now and let’s have a chat about your career at Metcash. We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace. Job Types: Full-time, Part-time, Permanent Work Location: In person