Customer Service Position Working for Local Council | Monday to Friday Standard Office Hours | Petersham Your new company At the heart of this organisation is community and this established Council is seeking a superior Customer Service Officer who values this. A creative community with diverse and harmonious neighborhoods, they are proud to be made up of different cultures, ideologies and experiences that defines them. Your new role • Provide friendly, responsive & accurate information, advice & service to customers via the contact centre • Accurately record customer requests in the CRM system. • Also assisting the front counter and administrative functions • Accurately capture requests, manage customer enquiries, complaints and applications • Always deliver an excellent customer experience, ensuring client needs and service targets are met or exceeded • Develop positive and collaborative working relationships within the team What you'll need to succeed • Experience within a Call Centre is a must • Strong attention to detail and demonstrated ability to operate effectively across multiple functions • Fantastic written and verbal communication skills • The ability to work autonomously, multitask, prioritise and manage time effectively • The understanding in cash handling and end of day processes (desirable) • Strong respect for confidentiality and privacy requirements PR & CITIZENS ONLY NO VISAS What you'll get in return • Fantastic opportunity to work for a NSW Government Organisation • Position that is Monday-Fri, standard business hours • Ongoing Temporary position for Project work (initially for 1 month but potential extension) • Competitive salary $36/hr Super • Supportive and community-based team who enjoy working and have fun What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neveshays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2828921