Join our dynamic team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers’ unique situation. In this role, you will; Manage inbound & outbound customer calls Investigate, identify and establish customers financial situation Provide tailored payment solutions Action interaction file notes for every call Adhere to compliance frameworks We are hiring for teams across a range of industries; Telecommunications Utilities Finance Energy Insurance Do you possess a passion for customer service, whether from your experience in face-to-face interactions or in a contact centre? Are you eager to expand your skills and embrace new challenges? Then we want to hear from you Apply today or reach out to talentrecoveriescorp.com.au for more information What’s in it for you; Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you. To ensure your development you will have access to learning & development programs You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path. About Recoveriescorp Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community.