Customer Service Officer Organisation/Entity: Transport For NSW Job category: Call Centre & Customer Service Job location: Parramatta, NSW, AU, 2150 Job reference number: 92318 Employment type: Fixed Term Full-Time Salary range: $90746.0-$99823.0 You’re excited by opportunities to explore your potential and try something new. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: You will efficiently address customer inquiries and applications related to Tolling, Ticketing, or Concession schemes. You will meticulously update customer details, resolve account anomalies and exceptions, and promptly address escalated customer feedback and complaints. You will diligently process video images of License Plate Numbers (LPN) to ensure accurate tolling transactions and prevent any revenue loss. It is evident that this role has a multifaceted contribution, emphasizing its impact on customer satisfaction and financial integrity. Respond to and process customer inquiries and applications, including updating customer details, resolving account anomalies, addressing exceptions and errors, and managing escalated customer feedback and complaints. For more information on this position and business unit, view the role description. About you • Demonstrated experience in supporting Transport for NSW functions, specifically in the areas of Tolling, Ticketing, and Concession schemes. • You are experienced within customer service and bring relevant experience within similar environments, can work in a fast-paced environment. • Strong communication skills, written and verbal. • Excellent attention to detail • Time management skills Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days. What are you waiting for…? Connect with us. Apply now Applications close: 11:59 pm Monday 11 March 2024 For more information about this role, please contact transport.nsw.gov.au People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. Need some help with your application? Take a look at our application tips video series. LI-Hybrid " Job Segment: Call Center, Customer Service