A career at ACM is a chance to write your own story and help make a difference with your ideas, energy and skills. We want to offer you an opportunity to create a life for yourself and a lifestyle in some of the most beautiful and vibrant parts of Australia. At ACM we tell the stories of Australia. From the city to the bush, from the country to the coast, our trusted local news keeps hundreds of Australian communities informed, connected and strong. We are Australia's largest independent media organisation made up of more than 100 leading rural and regional news brands consisting of community-based websites, daily and community newspapers, magazines and events. From the Canberra Times, Newcastle Herald and Bendigo Advertiser, our trusted news brands have been setting the agenda in Australia's key regional population centres for more than 180 years. At ACM our people are at the heart of everything we do. Our business may be diverse but we are united when it comes to our vision and values. The Opportunity Australian Community Media is looking for a few Customer Service Representatives to join our Customer Service team in Canberra. You will be exposed to and assisting customers who subscribe to one of Australia's leading publications - The Canberra Times. This is a casual position and the successful candidate needs to start immediately. The Customer Service Team services our subscribers 7 days a week and this role will include both Saturday and Sunday work. Responsibilities include but are not limited to: Deliver high-class frontline customer service interactions and operations. Deliver Contact Centre services that achieve or exceed SLAs. Support the implementation of operational initiatives within ACM to result in minimal customer impact. The ideal candidate will have the following attributes: Exceptional customer service, active listening, and well developed verbal and written communication skills, together with a professional phone voice. Great attitude and willingness to learn and progress in your career. Why you should join ACM ACM's purpose is driven by our passion for keeping our communities strong, informed and connected. We truly value independence and encourage you to achieve your best work in an environment that allows your authenticity to shine and supports your development in your media career. Our employees also enjoy the following benefits: Hybrid working Lifestyle discounts - Flare benefits, digital subscriptions, novated leasing and more Competitive Parental Leave Program Financial Study Assistance - We will support you to explore further qualifications and can support work-related tertiary qualifications and courses Make a Difference - We pride ourselves on making a difference for our audiences, communities and achieving results for our advertising partners Next Steps Please press the APPLY button - we can't wait to hear from you Check the link below to see the ACM careers page - https://joinus.austcommunitymedia.com.au/home We advocate Diversity and Inclusion ACM embraces all aspects of diversity and inclusion and are committed to creating a workplace which reflects the incredibly diverse customers, audiences and communities we serve. Candidates from all backgrounds will receive equal consideration for the opportunity they apply for Disability Accommodation For individuals who need assistance at any point in the application and interview process please contact the ACM Jobs team via email - jobsaustcommunitymedia.com.au