Customer Service Officer Call Centre & Customer Service Customer Service AU - Sydney Permanent / Full Time 12/2/2024 Up to 4 Wellness days 2 Volunteer days each year Career progression opportunities Generous discounts and additional monetary benefits WHO WE ARE We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. https://www.sgfleet.com/au/about-us/careers SOME OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry leading 20 weeks paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities (over 25% of our vacancies get filled internally) Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program ABOUT THE ROLE… This position is responsible for answering all general enquiries from Novated Drivers in relation to existing novated leases received via the queue or email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer queries. TASKS AND RESPONSIBILITIES… The major responsibilities of this position include but are not limited to: Thoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to Fringe Benefits Tax (FBT) Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer Take ownership of personal development and customer service core competencies Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels SKILLS AND EXPERIENCE… Previous experience in a customer service inbound call centre Good communication skills both written and verbal, ability to communicate at all levels Ability to resolve problems through to complete resolution in a timely, effective manner Strong organisational and prioritisation skills WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development. We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.