Darra Location Part Time - 16 hours per week (Thursday and Friday) 8.00am-4.00pm Role progressing to full time hours by end of 2024/start of 2025 Full time salary $65,000 plus super Easy access and on site parking available We are currently seeking a dynamic Customer Service Officer to support the daily operational needs of a National Mechanic Servicing business. The successful candidate must have prior experience in a similar fast paced environment and a working knowledge of customer service and administrative processes. You will need to effectively apply these skills and work collaborative as part of s supportive and proactive team. Primary Roles and Responsibility Issue estimates in system for spare parts sales as directed by sales team. Create customer orders and service orders based on purchase orders from customers as directed by sales team. Reconcile and post labour hours onto service orders on time including workshop labour, field service and field engineering. Raise purchase orders in system for all travels and post the expenses to relevant service orders. Liaise with warehouse to prepare shipping and dispatch of customer orders as needed. Prepare all service orders and customer orders ready for closure, check with Operations if all costs have been posted and inform Accounts Receivable Officer for invoicing. Submit A/R invoices to customers by email or on customer's platform. Submit request for issuing credit memos and manual invoices to Finance Manager when needed. Monitor and attend to emails in Brisbane CSO inbox and Brisbane RSC inbox. Make sure emails are forwarded to relevant employees for response on time. Assist and respond to internal and external customers inquiries in conjunction with sales team and technical departments. Responsible for saving and maintaining all documents related to tasks performed by Customer Service Officer in the relevant folders that are required by IT and managers. First point of all incoming calls and forward calls and messages to relevant employees. Raise purchase orders for any shortage of office supplies and equipment after receiving approval from General Manager. Provide and assist training to new employees or other employees in the event of staff absences as needed. Meet operational needs and financial reporting deadlines. Other duties as required by Finance Manager. Above tasks are for Brisbane RSC only. To be successful you will need to: Appreciates and demonstrates commitment to FLANDERS' Vision, Mission, and Core Values Actively role models the FLANDERS' Core Values of caring for people, showing humility, acting with absolute integrity and trustworthiness, never giving up, continually growing, and demonstrating excellence Maintains a professional standard in the daily execution of tasks and duties, the interaction with others and the overall approach to standards, practices and norms, by: Working well as part of a team or group Helping to Create and Contribute to Building a Trust Culture Taking responsibility and accountability for actions and results If you would like to apply for this role, please click the apply now button or email Hannah Limond at hlimondlpcommercial.com.au. Please note, only shortlisted candidates will be contacted LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services