Reporting to the Team Supervisor, the Customer Service Officer will be part of the contact centre which involves both inbound and outbound calls, assisting students and training or educations providers with their enquiries and interacting with a range of IT systems. The successful applicants will be required to work to a roster during standard business hours, generally 8.00am to 6.00pm (Australian Central Time) Monday to Friday, excluding public holidays. On-the-job training will be provided to successful applicants. The key duties of the position include Responsibilities of the APS Level 3 may include: Deliver high quality customer service to achieve business outcomes. Respond to inbound calls and outbound calls, emails and customer help requests making use of USI systems and processes. Demonstrate commitment to on-the-job training and participate in activities to build and maintain customer service skills, system knowledge and understanding. Deliver prepared scripts to students and providers to assist them with their enquiries and solve problems where solutions can generally be found in procedures. Review student details and update where necessary to ensure data integrity. Take the initiative to interpret and comply with legislation, privacy policy and regulatory framework. Respond to other duties as required and take directions from Team Supervisors in a positive and proactive manner.