Do you have a claims or strong administration background and want to use your skills to support clients on their journey? Take on this rewarding role Who will you be working with? Join a team that specialise in managing TPD claims for claimants, partnering with and advocating for them. Their success is built on a foundation of technical knowledge coupled with an unwavering dedication to assisting people in need. They recognise the unique demands of Australians during critical life events; with a dynamic team committed to alleviating the emotional and financial hardships that often coincide with insurance claims. Recognising that most Australians cannot afford such risks, our client serves as a guiding force, navigating the rules, legislation, and time pressure on behalf of our clients, ensuring the claims process remains seamless, compliant, and free from risks. They collaborate with a network of professionals to offer comprehensive services and support to clients, advocating for a holistic approach and accompany clients through every step of the process. What are the benefits? Attractive hourly rates with a flexible approach to the role Great location north of Brisbane CBD near public transport and shops, with parking on site Flexible working options once training and onboarding have been completed Fantastic opportunity to grow your skills and career in a specialised team Collaborative and supportive working environment, a team-based culture Opportunity to work with a dynamic team of experienced and friendly industry professionals What will you be doing? Support and assist with claims management as a key resource in the claims team Engaging with new claimants, understanding their needs and onboarding Maintain excellent processing and support standards with a high-attention to detail Develop and maintain strong relationships with claimants and clients Ability to work effectively within a team to accomplish organisational goals Cultivate and maintain client relationships, prioritising customer service excellence What do you need? Experience in claims assistance, support, administration or management, preferably across life insurance, but general claims experience also considered Experience in a customer service role and the ability to engage with varied stakeholders Ability to provide an outstanding and efficient support service Personable, proactive and customer focused Excellent written and verbal communication and strong interpersonal skills Excellent organisational and time management skills If you think this could be the role for you then please apply now Or, if you have any questions, please contact Daniel Bercolli from Fuse Recruitment on 0413 270 875 for any questions. At Fuse, we specialise in recruitment for the insurance and wealth management industries and actively source for a broad range of established clients. If you are an insurance or finance professional looking for your next opportunity, we'd love to hear from you If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role SCR-daniel-bercolli ChooseFuse