Our client, a Memberships organisation, offering an excellent range of benefits, is seeking a Customer Service Consultant to join their busy team and support with providing a high level of customer service, administration and processing registrations. The Role Reporting to the Operations Manager, the Customer Service Consultant will: · Provide Reception duties as required and assist with inquiries. · Respond to queries from customers within the Construction industry, via phone, e-mail and face to face. · Update membership details on the system and verify cards. · Review and process invoices. · Perform admin tasks as directed. · Review member's entitlements and reactive/deactivate accounts as required. · Create and send relevant correspondence. · Accurately follow processes and procedures to ensure a high level of customer service is provided. The Individual To be successful in this role, you will have previous experience in a Customer Service Consultant or similar role, preferably supporting with telephone-based queries where problem solving skills are required. Our client is looking to hire an individual with strong attention to detail, accuracy, and communication skills. What's on offer? · 35 hour work week with hybrid working options · A range of additional leave benefits · Excellent training opportunities By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.