The Company This global publisher is a world leader in helping connect readers through print and digital mediums. They serve readers by transforming the book industry for the better through smart leadership and cutting-edge technology Become a part of an innovative team helping to revolutionise the way publishers make books available in an on-demand world and helping to revolutionise the way that publisher content reaches readers around the world The Role This fast paced Client Services role supports the Account Managers and Publishers to ensure timely setup of Print On Demand titles, and advise on other services to achieve sales growth targets. Day to Day responsibilities include:- Communicating with internal and external stakeholders Actioning the inbox, calls and instant messaging functions Use of email management through a Zendesk ticketing system, prioritising and responding to customer queries in a timely manner Attending publisher and author events as appropriate and client training on systems where appropriate. Use of several IT software systems and multi-tasking in a fast-paced environment You To be considered for this amazing opportunity, you will possess the following: 3-5 years customer service experience Minimum 1 year client service and account liaison experience preferred. Sound MS Office Suite skills, database systems and knowledge of CRMs Excellent communication skills both written and verbal Highly organised with strong time management and attention to detail Be flexible and positive in your approach and remain calm and professional under pressure What's on Offer? A competitive base salary and incentive opportunities Dandenong South location - initially, with Hybrid once trained A supportive and collaborative team environment Training and professional development If you're a true customer service superstar this is the perfect opportunity to utilise your skills and experience and take the next step. Want to know more? Contact Laura Williams on 03 9239 8103 for a confidential discussion. Apply Today Please send your resume by clicking on the apply button Job Reference Number: 06830-0012923633LW By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.