Our client is a growing, dynamic company in the insurance industry experiencing and is seeking a Customer Service Admin to join the Sydney team. Backed by a skilled team and a carefully vetted network of stakeholders, the company consistently delivers quality outcomes to exceed client expectations. The Role Your suitability for the role will depend on your proven experience as a Customer Service Admin, with key responsibilities including: - Handle incoming calls and correspondence efficiently. - Process new job applications, including insurance and commercial cases. - Prioritize and manage new job requests promptly. - Coordinate work orders for Make-Safes and specialized reports. - Prepare detailed reports for submissions and approvals. - Coordinate work orders for specialist reports and follow up on outstanding specialist reports. - Authorize Make-Safe and STRs within approved limits and initiate approval requests for finance. - Manage appointments and scheduling for Supervisors/Estimators. - Ensure timely completion of re-attendance inspections. - Provide daily updates to insurers and clients. - Maintain thorough knowledge of insurer policy booklets. - Assist with general administration tasks as needed. About you To thrive in this role, you must embody high energy, and a positive attitude, along with a proactive approach to taking initiative. The ideal candidate will be self-motivated, customer-focused, professional, and possess excellent interpersonal skills. Additionally, effective multitasking and problem-solving abilities are crucial for success. Candidates should have a good phone manner, and advanced computer skills in Microsoft Word and Excel, with customer service experience preferred, especially in a service industry environment. What's on offer? · A dynamic and exciting role with exposure to a wide variety of stakeholders · The support of a talented, highly energized team of professionals · Opportunity for growth and training · Fantastic workplace environment with a vibrant and welcoming culture. To Apply Interested in applying? We'd like to hear from you Simply, send us your resume by clicking on the apply button below. Please note your application will be assessed within 3 working days and we will only get in touch with shortlisted applicants. Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.