ABOUT THE COMPANY Australian-owned and operated, end-to-end freight forwarder. With a loyal client base and dedicated trans-lanes, our client believes in excellent Customer Service. The result is a professional and transparent final product. ABOUT THE ROLE Working within the Commercial team, our client is adding a Customer Service Representative to their team. Previous experience in a similar role within International Freight Forwarding is a must. Maintaining a portfolio of accounts within a trade lane, you will work closely with your clients and internal departments to ensure the smooth execution of freight movements. This position DUTIES • Work with overseas agents and suppliers to ensure bookings are actioned as requested. • Ensure all documents are updated in CW1 for hand-over to operations • Provide daily freight status reports and troubleshoot potential issues • Work closely with internal stakeholders to ensure minimal delays • Maintain and service a portfolio of accounts with a key trade lane SKILLS AND EXPERIENCE • 5-7 years experience in freight forwarding customer service. • Understand the end-to-end import freight forwarder process • Professional appearance and approach to the workday • Strong and demonstrated exposure to CW1 • Ability to demonstrate strong written communication with clients COMPANY CULTURE A professional mindset with experienced people at all levels. A freight forwarder with over 25 years of proven success. A business with a modern, open office with great perks BENEFITS • Continued and ongoing training and development program • On-site parking and access to a gym • Modern, dynamic office set-up