The Company Work for a respected and global manufacturer that is committed to providing reliable solutions and offers a wide array of high-quality products. Having operated for several decades, this business is located in Broadmeadows, and they are seeking a friendly and experienced Customer Service Officer to join their tight-knit team. The Benefits Competitive salary on offer Easy, accessible on-site car parking Guidance and support with on-the-job training Receive income protection insurance Enjoy monthly morning teas work events and celebrations Receive yearly renumeration bonus plus Christmas gift Receive comprehensive training The Position Reporting to the Customer Service Supervisor, your duties will include: Answer customer enquiries via phone and email Investigate stock availability whilst liaising with warehouse Execute end-to-end order processing within a designated time frame Finalise invoices and provide quotes to customers Prepare sales orders for delivery ensuring data is correct Handle customer concerns and provide the appropriate solution Provide general administrative support to Sales and Marketing Liaise closely with National Sales Manager, Territory Managers and Sales Reps The Candidate Applicants for this position must be experienced, product-based, and possess the following skills: Ability to multi-task and deliver within deadlines Friendly and professional customer service manner Strong verbal and written communication skills A manufacturing and distribution background is highly desirable An understanding of pr9ocessing orders via EDI will be highly regarded This role is operating Monday through to Friday 8:30am - 4:30pm and is available for immediate an start. If you are seeking the next challenge in your career and have a passion for customer service, please hit the 'Apply Now' button to submit your application, or alternatively contact Lauren Toledo on 03 9088 2279 for a confidential discussion.