Benefits Global medical company Contract until 30 June (possibility for extension) WFH 1 day per week Parking onsite and close to transport links $36-38.00 per hour Supportive team & manager About the company Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome. About the opportunity In your new customer service role you will report directly to the customer service manager, working as part of a team of customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally. Duties Ordering replacement or new product orders Assisting with manufacturing claims Ensure complaints are resolved quickly and expertly, and escalated when required Provide a high level of Customer Service Use of ERP system (SAP) Support field personnel Skills and Experience Experience in Customer Service in a FMCG, Medical Device, Pharmaceutical or Biotechnology organisation Strong communication skills SAP experience advantageous Strong attention to detail and multi-tasking ability Empathetic and professional interpersonal skills Culture A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office. How to Apply Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com