Benefits Put your career on the pathway to success by working with an industry leader Benefit from a generous discount policy on a wide variety of company products Collaborate in a supportive, friendly, and well-established work environment Parking is always accessible and easy to find on-site The Company Known for distributing innovative and cutting-edge consumer products, this growing company is an established and highly regarded industry leader based in the Northern suburbs of Melbourne. Due to rapid expansion, this organisation is seeking a Technical Customer Service expert on a full-time permanent basis. The Position Reporting to the Customer Service Team Leader, your duties will include: Manage inbound and outbound calls, emails, and service desk tickets to resolve product, technical or customer support issues Oversee product warranty and replacement processing, organising parts as required Actively troubleshoot product and technical customer service enquiries Respond to product related enquiries with user-friendly support and instructions Maintain accurate customer records and high-quality service level at all times Escalate issues deemed necessary to Support Team Leader / Service Manager Attend weekly service meetings and share ideas and feedback Coordinate the return of faulty goods for assessment by our internal technical team The Candidate The successful applicant will have demonstrated experience in manufacturing, distribution, or retail, working in a Customer Service and/or Technical Support position with the following skills: High level of technical knowledge, or the ability to troubleshoot and resolve complex customer enquiries Ability to comfortably use and navigate customer service ticketing system (essential) Effective interpersonal communication skills, both written and verbal High attention to detail and data entry to maintain accurate customer records Positive and friendly demeanour, with an ongoing commitment to ensuring quality service If you possess the required skills and experience and are passionate about customer service, please hit the 'Apply Now' button to submit your application, or alternatively contact Danira Dulic on 03 9088 2279 for a confidential discussion.