Inbound calls/emails for a leader in the home care business offering worlds best cleaning tools | Summer hrs - finish at midday on Friday | Mulgrave You will be working for a family-owned company that has been a global leader in the home care business for over 140 years, spanning over five generations, it has developed the world’s best cleaning tools. Having had strong performance throughout the last 12 months they are now looking to expand their team and are on the lookout for their next customer service consultant to join a small team of professionals taking calls and responding to emails from their customer base. WHATS IN IT FOR YOU - Salary $60,000 Super (negotiable subject to experience) - Permanent full time role - Convenient South Eastern Suburbs location (Mulgrave) with onsite parking - Access to some of the worlds best cleaning tools - Monday to Friday with early finishes on Fridays during summer hello work life balance THE ROLE Located in the South Eastern Suburbs you will be part of the customer care team and will be the first point of contact for their consumers. Your day will consist of managing consumer enquiries, responding to emails, handling inbound calls and assist in the outlet shop as required. Aiming for first touch resolution you will use your excellent customer service skills to assist in finding the best solution for the consumer with their enquiry. A BIT ABOUT YOU - Customer service experience in call center (ideally) OR retail environment or reception/administration - Excellent written and verbal communication skills - Strong computer skills including MS Office - Word and Excel - Experience with troubleshooting and warranty claims (ideally in small electrical products - nice to have however not essential) This is a great opportunity to join a small team with a great work life balance - no late hours or weekends in addition to working with a great product that you have access to for your own personal use at home If this sounds like your perfect next role, click APPLY or please contact Jess 0409 965 501 if you have any further questions.