Location: Traralgon Job Type: Permanent Specialisation: Other Salary: Up to AU$62362 per annum Reference: PR/025064_1707341863 Contact: Petra Mills Email: email Petra An exciting entry-level opportunity awaits for a customer service whizz wanting to develop their skills in Motor Warranty/Claims management, now expanded to include the management of roadside assistance calls. We are actively seeking a dynamic customer service specialist with a genuine passion for cars. This role offers an unmissable chance for career growth Our client specialises in premium warranty and insurance products offered through trusted partnerships. With a commitment to delivering top-tier service for unexpected vehicle issues, this role offers substantial growth potential. The company has recently revamped its training and internal processes, providing a diverse and enriching experience. Supported by an exceptional manager, this role opens doors to the exciting realm of Motor Vehicles and Claims Management, requiring no prior experience. The Role: As a Claims assessor, your responsibilities extend to managing roadside assistance calls, making your role even more dynamic. Daily duties include, but are not limited to: Assessing mechanical faults and determining the appropriate course of action. Providing exceptional service on all calls, including roadside assistance. Handling both inbound and outbound phone calls. Resolving complaints and processing disputes according to company guidelines. Collaborating with senior team members, directing, and escalating claims. Writing accurate and detailed reports. Liaising with stakeholders as needed. The ideal candidate will possess the following: Minimum of 1 years in a customer service-based role. A genuine interest in cars and motor vehicles, with an understanding of car parts or a background in mechanics. Strong communication skills, both written and verbal. Ability to thrive in a fast-paced environment, handling phone calls efficiently. High organisational skills and attention to detail. Capability to work both independently and within a team. Resilience, motivation, and energy are key attributes. Don't miss out on this opportunity to embark on a rewarding career in Motor Vehicles and Claims Management, where your skills and enthusiasm will be valued and nurtured. Apply now