The Client: Join a passionate team within the not for profit sector dedicated to making a positive impact in the community. We're seeking a Customer Service Officer to drive collective change and foster personal and professional growth. As a Customer Service Officer, you'll be instrumental in supporting collective change within our customer service processes. Your role will involve providing exceptional service to our stakeholders while contributing to ongoing improvement initiatives. The Role: Delivering outstanding customer service to stakeholders through various channels, including phone, email, and in-person interactions. Collaborating with team members to identify areas for improvement in customer service processes and implementing effective solutions. Providing support and guidance to customers, addressing inquiries, resolving issues, and ensuring satisfaction. Contributing to the development and maintenance of customer service policies, procedures, and best practices. Participating in training and development opportunities to enhance personal and professional growth. Your Profile: Previous experience in customer service roles, preferably within the not-for-profit sector. Strong communication skills and a customer-focused approach. Ability to work collaboratively with diverse teams to drive collective change and achieve common goals. Proactive attitude towards identifying and implementing improvements in customer service processes. Commitment to personal and professional growth, with a willingness to embrace learning opportunities. What's On Offer: Opportunity to make a meaningful difference in the community through your work. Supportive work environment that values personal and professional development. Competitive salary and benefits package. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.