About Us The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society. We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. Your Role As a Call Centre Operator, you will play a key role as you will be the point of contact for members of the public making donations, general enquiries and seeking assistance. This role is full-time maximum term 12-month contract based in Auburn 2144. The ideal candidate will have customer service and administrative skills as well as the ability to work & communicate effectively in a diverse team. Using your strong interpersonal skills, you will be able to provide outstanding service for our donors and customers. You will be joining a supportive and inclusive work environment where you can contribute meaningfully to the community and make a real difference to people's lives. Your Responsibility • Manage large amounts of inbound and outbound calls in a timely manner. • Identify customers’ and donor's needs, clarify information, research every issue and provide solutions and/or alternatives. • Clear voice mail messages on a regular basis. • Contribute to the successful implementation of the Strategic Plan within their team. • Organise pick-ups and donations from donors. • Assist with administrative tasks as required. • Contribute to a safe working environment for members, staff and volunteers by implementing the Society’s workplace health and safety practices. • Contribute to the effective risk management protocols and procedures are in place to ensure compliance with legal, employment and governance requirements.You Will Need • Previous call centre experience. • Demonstrated experience in office procedures. • Good Interpersonal and organisational skills, including the capacity to manage inbound and outbound calls and meet strict timelines. • Good written and oral communication skills, including a demonstrated capacity to communicate with a range of internal and external stakeholders from a variety of backgrounds. • Good listening skills. • Typing skills with a high level of accuracy. • Demonstrated skills in MS Office programs. • Willingness to upskill and be trained as required.Apply Now If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them. St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process. The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles. ST VINCENT DE PAUL SOCIETY NSW We offer generous salary tax free benefits.